Delete your Joud account

How to request deletion

1. Email [email protected] from the email address on your Joud account.
2. Put “Delete my account” in the subject. Include your store name and your store’s web address.
3. We verify the request and track its status.

What we delete

After we verify your request, we revoke Joud’s access and remove your store’s content and media through a controlled process. This covers the information in our Privacy notice: your store domain and identifiers, account access, subscription status, brand information, product details, drafts, published articles, images and support messages.

What may be kept, and for how long

• Encrypted backups: backup archives older than 28 days are removed after a fresh backup is verified.
• AI and email providers: they may keep copies under their own terms. Where early deletion is needed, the request stays open until the provider confirms it.
• Public copies: content you published may remain in third-party caches, search results or copies already delivered to your mailbox.
• Anonymous cost totals: we may keep anonymous AI cost totals for accounting. They hold no store name, domain, content or identifier that links back to you.

AI providers keep requests under their own published terms, which Joud does not set. OpenAI says it does not use API data to train its models unless the customer opts in, and keeps abuse monitoring logs, including for image requests, for up to 30 days. Anthropic says it deletes API inputs and outputs within 30 days, or keeps them longer when needed to enforce its usage policy or the law. DeepSeek’s privacy policy says it may use inputs to train and improve its models, keeps input data for as long as the account exists, and stores data in China.

Signing a phone out of the Joud app

Remove the phone under Phones in your Joud dashboard. That signs the phone out and deletes its record, including its push token. Making a new key does not sign phones out. Signing a phone out does not delete your account or data. To delete them, follow the steps above.

Ending your subscription

You can manage or cancel your subscription through the platform where you subscribed. To have your data deleted, send the request above.